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These terms set out the rules that apply when you open and use a jiliev0 account, including how transactions are handled through bKash, Upay and Bank Transfer, and what you can expect from us as your account operator. Access to and use of our platform depends on your local law and eligible regions.
By opening and continuing to use your jiliev0 account, you confirm that you have read and accept these terms in full. They apply to every part of your account relationship with us — browsing the lobby, placing activity, depositing through bKash or Upay, withdrawing via Bank Transfer, and reaching our support team. Where your local law restricts or conditions access to any part of our platform, those local rules take priority. We do not override local law with these terms, and we expect you to verify your own eligibility before transacting. We may update these terms periodically. When we do, the revised version is posted on this page with a new effective date. Continued use of your account after a posted update means you accept the revised terms. If you do not accept a change, you should stop using the account and contact our support team to discuss your options. We keep a summary of what changed in each update so you can review the differences without reading the full document again. Payment context — including which wallet rails such as bKash and Upay are available to your account — is governed by the payment section of these terms and the limits displayed inside your wallet.
These terms cover the account relationship between you and jiliev0. Understanding where the boundary sits helps you know which rules apply and where to look for further detail when something is unclear.
Account creation, login, session conduct and any suspension or closure of your account are all governed directly by these terms. Actions taken inside your account — including wallet operations and activity records — sit within this scope.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered under the payment section of these terms. Limits, verification steps and any holds on funds are set out there, not in a separate external document.
Game content available through studios in the lobby — including titles from PlayStar, Habanero and CQ9 — is subject to individual game rules shown inside each game. These terms govern your account access to that content, not the game mechanics themselves.
Wallet providers such as bKash and Upay operate under their own terms with you directly. We are not a party to those agreements. If a wallet-side issue arises during a transaction, their own dispute process applies alongside our support route.
These terms are not one-directional. You have clear, practical steps available to you whenever you need to review what we hold, correct something in your account, or raise a question about how we have applied a rule. Start with your account dashboard — the transaction history there shows every deposit and withdrawal recorded against your account, including the wallet method used (bKash, Upay or Bank Transfer) and the date and status of each entry. If a record looks incorrect, you can flag it directly through the support route on your account page before escalating further. Correcting account details — such as your registered contact or wallet reference — is done through the account settings section. We may ask you to verify the change before it takes effect. Any request that cannot be resolved through self-service should be raised with our support team, who can access your account records and respond with the specific detail you need. We do not resolve account or policy queries through social channels; use the published contact route to keep a clear record of your request and our response.
Open the transaction history in your account to see every deposit and withdrawal, including the wallet rail and date. This is the primary record you should reference when querying a transaction.
Account settings let you update your registered contact information and wallet reference. Verification may be required before a change is saved. Follow the fields and instructions shown on that page.
If a term is unclear or you believe it has been applied incorrectly to your account, raise the matter through the support contact route. Include your account reference and the specific section in question.
For anything beyond self-service — account holds, transaction disputes or closure requests — reach our support team through the published route. Keep a note of your request so you can reference the exchange if needed.
If you have a question about any part of these terms, the support routes below are the ones to use. We respond through the same channel you contact us on, so you keep a record of the exchange on your end too.
The live chat widget on the account page connects you to a support agent who can look up your account record and address policy or transaction questions directly.
Send a written query to the support email address shown in your account settings. Include your account reference and the term or transaction you are asking about for a faster, more specific response.
The help section inside your account lists common policy questions and their answers. Check there first — if the answer is not there, the contact form at the bottom of that page routes your message to the right team.
We hold information only for as long as it is needed for your account relationship with us and any applicable retention obligation. Wallet references — such as a bKash or Upay number linked to your account — are stored only in encrypted form and are not shared with other parties outside the transaction processing chain.
We keep your account records — including transaction history and registration details — for the period required by our operating obligations. You can request a summary of what we hold by contacting support through the published route in your account settings.
Payment references for bKash, Upay and Bank Transfer are encrypted at the point of entry. We do not display full wallet numbers after the initial setup step — only a masked reference appears in your account view.
We use session cookies to keep your account logged in during a browser session. Persistent cookies track preference settings only, not activity content. You can review and clear these through your browser settings at any time.
If you want to request a correction to information we hold, or ask us to delete records where we are not obliged to retain them, use the email support route. We confirm receipt and respond with the action taken or the reason it cannot be completed.
These questions come up regularly when account holders review our terms. If yours is not covered here, the support contact route in your account is the next step.
Access and account use depend on your local law and eligible region. If your location permits use of the platform, these terms govern your account in full. You should verify your own eligibility before opening or transacting on your account.
When we update these terms, the revised version is posted on this page with a new effective date. We also note a summary of changes so you can see what is different without re-reading the entire document. Continued account use after the update date means you accept the revised terms.
Wallet references linked to your account — including bKash and Upay numbers — are removed from active use upon account closure. We retain a masked record only for the period required by our retention obligations, after which it is deleted from our system.
You can request deletion of records we are not obliged to retain. Send the request to our support email with your account reference. We will confirm what can be deleted and what must be kept, along with the reason and expected timeline for any action we take.
Raise the matter through the live chat or email support route, citing the specific term and the transaction or decision you are questioning. Our team can access your account record and provide a written response. Keep a copy of the exchange for your own reference.
These terms cover your account access to the lobby. Individual game rules — for titles from studios such as Habanero, CQ9 or others available in the lobby — are shown inside each game session. Both sets of rules apply; they do not conflict, they address different layers of your experience.