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jiliev0 is committed to being clear about what information we collect, why we hold it, and how you can review or update it at any time through your account. This policy applies to all account holders accessing our services, subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you choose to use, such as bKash, Upay or Bank Transfer. We also collect records of your account activity: deposits, withdrawals and transaction history tied to your wallet. This data lets us run your account correctly, process your transactions and respond when you contact our support team. We do not sell your personal information to third parties. Data is retained for as long as your account remains active and for a reasonable period after closure, in line with standard operational requirements. Cookies and similar tools record session behaviour so the site functions properly on your mobile browser and remembers your preferences across visits. Where our services involve third-party payment processors handling bKash, Upay or Bank Transfer transactions, those processors operate under their own data terms, and we encourage you to review them. Your use of this site and its services is subject to your local law and the eligible regions in which access is permitted.
Transaction records tied to bKash deposits and withdrawals are held in your account history and accessible from the wallet section of your dashboard.
Upay payment activity is logged against your account for verification and dispute resolution purposes, visible in your transaction record.
Bank Transfer details submitted during a transaction are processed securely and retained only as long as operationally required for your account records.
This policy covers information we collect and process directly through your jiliev0 account. It does not extend to external services you may reach through links on this site, or to the independent data practices of payment processors. Understanding the boundary helps you know where to direct a question.
All data collected when you register, log in or update your account details falls within this policy. This includes your contact information, security settings and account preferences.
Payment records for bKash, Upay and Bank Transfer activity processed through your account are covered here. Third-party processor handling of those payments falls under their own separate terms.
Usage data we collect while you browse the lobby, open game categories or navigate support pages is within scope. This includes session cookies and device-type signals.
External links, partner platforms and payment network infrastructure operate outside this policy. We cannot speak to their data practices, and reviewing their own policies is your responsibility.
You have real, actionable options when it comes to the data we hold on your account. Start in the account settings section of your dashboard — that is where you can review the personal details we have on file and submit a correction if something is out of date. If you have a question about a specific transaction record, the wallet history page shows each entry with its status. For anything that cannot be resolved through the dashboard directly, our support team is the right path. You can reach them via the contact options published on the site. We aim to acknowledge data-related requests promptly, though response times depend on the complexity of what you are asking and the volume of requests at that time. Your eligibility to exercise certain rights may also depend on your local law and the region from which you are accessing the service.
Open the account settings page from your dashboard to see the personal information currently held against your profile, including contact details and registered payment methods.
Use the edit fields in account settings to update information that has changed. For fields that are locked, contact support with the correct details and your account reference.
If you want to understand what specific data we hold or how a particular record was generated, send the query through the support contact route with your account details included.
For requests that go beyond a simple correction — such as asking about data retention or closure — use the published support route and allow reasonable time for a considered response.
If you have a question about how we handle your data, want to correct information on your account or need to raise a privacy-related concern, use the contact routes published on this site. We do not list operating hours or response windows we cannot stand behind, but your query will be handled through the same support system that manages all account help.
Open the chat widget from the bottom of any page while logged in. Describe your data or privacy question and a support agent will pick it up.
Send your query to the support email address listed on our contact page. Include your account username and a clear description of the data matter.
The help centre accessible from your logged-in dashboard includes articles on account data, wallet records and how to submit a correction request.
We handle your information with care. Practical security measures are in place to protect data stored against your profile, and access to account records is controlled. If you suspect unauthorised access, the account security section of your dashboard is the first place to act — you can change your password there directly.
We use cookies to keep your session active, remember your preferences and understand how the site is used. You can manage cookie settings through your browser, though some features depend on them to work correctly.
Your account is protected by the credentials you set at registration. Keep your login details private and update your password from account settings if you have any reason to think they have been compromised.
We retain your account data for as long as your account is open and for a standard period after closure. Transaction records for bKash, Upay and Bank Transfer activity are kept in line with operational requirements.
To ask us to update, restrict or delete specific data, reach out through the published support contact route with your account details. We will respond in line with what your local law and eligible region permits.
Straightforward answers to what account holders ask us most about data, access and how to get help.
We collect the details you enter at registration — your name, contact information and chosen payment method. Once your account is active, we also record transaction activity for payment rails like bKash, Upay and Bank Transfer. All of this is visible in your account dashboard.
Yes. Log in and go to your account settings page. Your registered details and payment method records are shown there. For a full transaction history, open the wallet section where each bKash, Upay or Bank Transfer entry is listed with its status.
Most fields can be updated directly in account settings. If a particular field is not editable, contact support through the published chat or email route, include your account reference, and provide the correct information. We will process the correction from there.
We do not sell personal data. Payment processors handling bKash, Upay or Bank Transfer transactions receive only what is needed to process your transaction. Those processors have their own data terms, and we encourage you to review them separately.
Account data is retained for a standard period after closure to meet operational and record-keeping requirements. The exact retention period depends on the type of data. If you have a specific question about a record, reach out through support with your account details.
Use the support contact routes published on this site — live chat from within your logged-in account or the email address on our contact page. Describe your concern clearly and include your account username. Your rights may vary depending on your local law and eligible region.