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jiliev0 operates under a defined policy framework that governs how your account, transactions and data are handled. Access to our platform and services depends on your local law and eligible regions — read what applies to you before proceeding.
Our policy documents set out the rules that apply when you open and use an account with us. Whether you access the platform via mobile browser, use bKash to fund your wallet, make a Bank Transfer, or send funds through Upay, each transaction and account action is governed by the terms we publish. We do not make legal claims about regulatory status beyond what is disclosed in our published terms — and we do not imply rights or obligations that are not written there. Availability of our services depends on your local law and eligible regions in Bangladesh; it is your responsibility to confirm that accessing this platform is lawful where you are. We update these terms when our services change, and we post a notice in your account area when material updates occur. If you continue to use the platform after an update notice, you are indicating acceptance of the revised terms. Where there is any conflict between a summary and the full policy text, the full text controls. Questions about specific clauses can be directed to our support team through the contact routes listed on this page.
Understanding the scope of our policy helps you know exactly which parts of your account relationship it governs. The four areas below mark the boundaries clearly — what is inside, what sits outside, and where third-party rules take over.
Policy terms apply directly to how you open, maintain and close your account. Steps for identity verification, login security and account suspension are all inside this scope. Actions taken by you on the account dashboard fall under these terms.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are subject to our transaction policy as published. We record each transaction against your account wallet. Disputed amounts should be raised through the support route named on this page.
Game content available in the lobby — including titles from PlayStar, Habanero, Joker, Spadegaming and CQ9 — is governed by our content terms. We do not control the rules of individual games; those are set by the studio that supplies the title.
Where you follow a link away from our platform, or use a payment processor's own interface, the third party's terms apply. We are not responsible for the policies of external services, including mobile wallet providers or banking apps you use to complete a transfer.
Our policy is not only about what we can do — it sets out what you can do too. You can review the transaction records attached to your account at any time by opening the account history section after you log in. If a detail in your profile is incorrect — name, contact information, linked payment method — you can submit a correction request through the support channel and we will act on verified requests. You can also ask us to explain how a specific policy clause applies to your account situation; our support team handles that via the routes listed below. If you believe a transaction has been recorded incorrectly, raise it through the account dispute path shown in the help section. We aim to acknowledge all policy-related queries and to respond with a substantive answer, though response times depend on query volume. Knowing these routes in advance means you are not searching for them when you actually need them.
Log in and open the account history section to see every transaction logged under your wallet, including bKash deposits and Bank Transfer entries. Records are available for the period stated in your account terms.
Submit a correction request through our support channel if any profile detail is wrong. Verified requests are processed according to the steps shown in the account settings section — we do not update details without identity confirmation.
If a clause in our terms is unclear, contact support and reference the specific section. We respond with a plain-language explanation tied to your account context, not a copy of the full document.
For access issues — locked accounts, unrecognised login attempts or transaction disputes — use the support contact route. Include your registered contact detail and the relevant transaction reference where available.
Reaching the right support route for a policy question saves time. Use the channels below as they are published on the platform — we do not list channels or hours that are not confirmed on our site.
Open the live chat widget from any page on the platform to reach the support team directly. Use this route for account access questions, transaction disputes or policy clarifications that need a prompt response.
Send a detailed policy or account query to our published support email address. Include your account reference and the specific policy area you are asking about. Email is the preferred route for document requests and formal correction submissions.
The help centre on our platform holds published answers to common policy questions covering account terms, transaction scope and data handling. Check there first — if your question is not answered, escalate to live chat or email.
Knowing how we handle your information at a practical level gives you a clearer picture of what you are agreeing to. The four areas below cover data handling, cookies, account security and how to request changes.
We collect account and transaction data to operate your wallet, process bKash, Upay and Bank Transfer activity, and respond to support queries. We do not sell account data to third parties. Retention periods are stated in the full privacy policy available on the platform.
Our platform uses cookies to keep your session active, remember your language setting and record which pages you visit. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account area functions on mobile.
Access to your account is protected by the login credentials you set. We recommend using a unique password not shared with other services. If you notice an unrecognised login, use the account security section to review recent activity and contact support immediately.
To request a correction to stored account data or to ask what information we hold, contact us through the email support route. Requests are handled in line with the data terms published on the platform and applicable to your eligible region.
These questions cover what we hear most from account holders about how our policy works in practice — from jurisdiction to data requests to transaction disputes.
Access to the platform and the application of our terms depends on your local law and eligible region. If you are in Bangladesh, you are responsible for confirming that using this platform is lawful where you are. Our terms apply to any account opened and used through our platform regardless of location.
We post a notice in your account area whenever material changes are made to our published terms. The version date shown at the top of each policy document indicates when it was last updated. If you are unsure, contact support and reference the policy section you are asking about.
Yes. Log in and open the account history section to view all transactions recorded under your wallet, including bKash, Upay and Bank Transfer entries. The record shows the amount, date and status as logged by our system. Raise a dispute through support if any entry looks incorrect.
Contact our support team via email or live chat and reference the specific clause. We will explain how it applies to your account. If you do not accept the terms, you should not continue using the platform — continued use after a policy notice indicates your acceptance of the current terms.
Submit a correction request through the email support route. Include your account reference and the detail you want corrected. We verify the request before making any change to your profile. We do not update information without confirming your identity through the steps shown in account settings.
Game content in the lobby — from studios including PlayStar, Habanero, Joker, Spadegaming and CQ9 — is subject to the content terms we publish. Individual game rules are set by the studio that supplies the title, not by us. Our account terms cover your wallet, access and transactions separately from game-level rules.