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Your jiliev0 account wallet connects to bKash, Upay and Bank Transfer — the payment routes we have configured for Bangladesh. Every deposit and withdrawal flows through your signed-in account area, where the available methods, fields and limits are displayed exactly as they apply to your account.
When you are ready to add funds, the cashier section inside your account shows each available payment route. Select bKash, Upay or Bank Transfer and follow the fields displayed on screen — the minimum and maximum amounts are shown at that point, so there is no need to estimate
Log in and navigate to the deposit section inside your account. The cashier is accessible from the account menu on both mobile and desktop.
Select bKash, Upay or Bank Transfer from the listed options. Only the methods active for your account region are displayed.
Type the amount within the range shown on screen, then follow the confirmation steps in your wallet app or bank interface before returning.
Once the transfer is processed, your account balance updates. Open the account wallet view to confirm the credited amount before starting any session.
Withdrawals are requested from the same account area as deposits. Navigate to the withdrawal tab, where your available balance and the eligible payout methods are listed. We do not publish fixed processing timelines because the duration depends on the payment network and any account verification steps that may be pending.
Go to the withdrawal section inside your signed-in account. Your current withdrawable balance is shown at the top of the page.
Pick bKash, Upay or Bank Transfer. Enter the wallet number or bank account details exactly as registered — mismatched details may delay the request.
Type the withdrawal amount within the range shown. Confirm the details and submit. A reference number appears on the confirmation screen — save it.
Your withdrawal request appears in account history with a status label. Use the reference number to follow up with support if the status stays pending.
From time to time, your account may prompt you to complete a verification step before a withdrawal is processed or a higher transaction limit becomes available. The fields and document types requested are shown directly inside the verification section of your account — we do not pre-publish a fixed list, because the check depends on the account activity and the payment
Your account dashboard shows a clear prompt when a check is required. This may appear before a withdrawal is released or when your transaction pattern changes.
The verification section lists exactly what is needed at that moment. Complete only those fields — do not attach additional documents unless the screen requests them.
For bKash or Upay withdrawals, you may be asked to confirm that the wallet number belongs to you. Follow the steps shown in your account to complete this.
If a prompt is unclear or a step is not responding, reach our support team through the contact route shown in your account. They can explain what the specific check requires.
The payment methods listed below are the routes we have configured for Bangladesh accounts. Each one is accessible from the cashier section once you are signed in. The availability and direction — deposit, withdrawal or both — for each method is shown inside your account at the time of the transaction.
Send from your bKash wallet directly to your jiliev0 account balance. Enter the amount shown in the cashier and confirm from your bKash app.
Use your Upay mobile wallet to fund your account. Select Upay in the cashier, enter the amount and follow the confirmation steps in the Upay interface.
Transfer from your Bangladesh bank account using the bank details shown in the cashier. Retain the bank reference number until the balance confirms in your account.
After any deposit or withdrawal, two records exist: one on your bKash, Upay or bank statement, and one inside your jiliev0 account history. Keeping both allows you to confirm that the amounts match and to provide a reference number if you need support. The account history section shows the transaction status, the method used and the amount.
Every bKash, Upay or bank transfer generates a reference number on the sender side. Screenshot or note this before you close the wallet app — it is the fastest evidence for any follow-up query.
Account history uses status labels such as pending, processing and completed. A pending status means the transaction is in progress; completed confirms the balance has moved. If the label stays on pending beyond what seems reasonable, contact support.
The amount debited from your wallet should match the amount credited to your account balance. If the figures differ, note both amounts before contacting support so the team can compare records on their side.
For withdrawals, keep the wallet confirmation from bKash or Upay alongside the account history entry. These two pieces of evidence cover all the details support needs to resolve a mismatch or a delayed status.
Account security on jiliev0 starts with steps you control — and we reinforce them on our side through the measures described below. Always access your account through the correct domain. If a link or message redirects you somewhere that does not match the jiliev0 address you normally use, do not enter your credentials.
Before logging in, confirm the address bar shows the jiliev0 domain you registered with. Fraudulent lookalike pages copy the design but not the correct domain. Bookmark the real address and use that bookmark consistently rather than clicking links in messages.
When our system flags an account for a verification check, it is because account activity has triggered a routine review. Complete only the fields shown in your account area. Do not share verification documents through any channel other than the secure upload shown inside your account.
We match the wallet number you use for deposits against the one registered on your account. Using a bKash or Upay number that does not match your account details can hold a withdrawal pending until the ownership is confirmed. Keep your registered wallet details current in your account settings.
For any banking concern — a delayed deposit, a pending withdrawal or a verification prompt you do not understand — use the contact option shown inside your signed-in account. This is the direct route to the team who can view your transaction records and account status in real time.
The questions below cover the situations our account holders ask about most when managing deposits, withdrawals and account verification. If your question is not answered here, the support route inside your signed-in account connects you to a team member who can review your specific account details.
Your cashier section shows the active methods for your account. Currently configured routes for Bangladesh include bKash, Upay and Bank Transfer. Open the deposit tab when signed in to see which are available for your account at that moment.
Note the bKash transaction reference and check your account history for a pending status entry. If the balance does not update after a short wait, contact support through your account with the reference number and the transfer amount so the team can locate the transaction.
The minimum withdrawal amount is displayed inside the withdrawal section of your account at the time you submit a request. We do not publish a fixed figure here because it can vary by payment method. Check the cashier fields directly when you are ready to withdraw.
Pending status can extend if a verification step is required or if the payment network is experiencing delays. Open account history, note the reference number and contact our support team. They can see the current status on their side and tell you what is needed to move it forward.
The verification section inside your account lists exactly what is needed when a check is triggered. We do not pre-publish a fixed document list. Follow only the fields shown on screen and use the secure upload route provided — do not send documents through external channels.
Withdrawals are matched against the wallet details registered to your account. Using a wallet number that differs from your registered details may hold the request pending for an ownership check. Update your account wallet details or contact support before submitting a request with a different number.